The Asbestos Response Taskforce can be contacted by phoning Access Canberra on 13 22 81, 9:00am to 5:00pm Monday to Friday.
- International callers phone +61 2 6207 5111 - international rates apply
- Translating and Interpreter Service 13 14 50
- TTY phone users call 13 36 77 and ask for 13 22 81
- Internet relay users connect to the National Relay Service and ask for 13 22 81.
- Email email@example.com
- Submit questions and feedback via the Access Canberra online customer feedback system
- Report a workplace safety issue to WorkSafe ACT
- Complete a neighbour survey
- Follow us on Twitter and Facebook
Asbestos Response Taskforce
GPO Box 158
Canberra ACT 2601
Concerns about a property
Concerns about property entry or trespass should be reported to ACT Policing on the non-urgent crime number 131 444.
Dumping or vandalism should be reported to Access Canberra on 13 22 81.
If the matter is an emergency call Triple 000.
Asbestos Response Taskforce
The Asbestos Response Taskforce values complaints and feedback as a means of strengthening administration and improving its relations with the community, and uses information about complaints to improve its processes, documents and decision making.
If you have any concerns or feedback, the Asbestos Response Taskforce encourages you to contact us directly, either through your case manager or on 13 22 81 or by emailing firstname.lastname@example.org.
The Taskforce hopes to resolve any concerns quickly using these contact methods. However, if you are dissatisfied with the outcome, a formal complaint may be submitted.
Details on how to lodge a formal complaint can be found in these documents:
- Asbestos Response Taskforce Complaints Policy (PDF 355kb)
- Asbestos Response Taskforce Complaints Form (Word 963kb)
Concerns about factual inaccuracies relating to a homeowner's valuation report should be raised in writing with the Taskforce in the first instance. This provides the opportunity for reports to be independently checked and reviewed by the API on your behalf if appropriate. The Taskforce will not offer qualified responses, but will support you in seeking clarification of the matter from the API.
If the concern is about the value of both valuations and there are no factual inaccuracies in the reports, contact the Taskforce who can explain the Presidential Determination Process to you. The Presidential Determination Process occurs independently of the Taskforce through the API.
Australian Property Institute (API) ACT Branch and Valuers
If the concern relates to the API ACT itself, write to the Taskforce's Director of Acquisitions in the first instance. The Taskforce will direct the correspondence to the API National Office on your behalf.
If the concern relates to the behaviour or conduct of a valuer, contact the API ACT who can raise it with the valuation firm if appropriate. You may like to include the Taskforce in this correspondence.
The API National Office also has a formal complaints procedure and disciplinary process, by which they regulate the conduct of their members. Details can be found on the API website.