Contact Us

Phone

The Asbestos Response Taskforce can be contacted by phoning Access Canberra on 13 22 81, 9:00am to 5:00pm Monday to Friday.

Online

Post

Asbestos Response Taskforce
GPO Box 158
Canberra ACT 2601

Concerns about a property

Neighbours who have concerns about the maintenance of a vacant property can tell us about a house online or phone Access Canberra on 13 22 81.

Concerns about property entry or trespass should be reported to ACT Policing on the non-urgent crime number 131 444.

Dumping or vandalism should be reported to Access Canberra on 13 22 81.

If the matter is an emergency call Triple 000.

Complaints

Asbestos Response Taskforce

The Asbestos Response Taskforce values complaints and feedback as a means of strengthening administration and improving its relations with the community, and uses information about complaints to improve its processes, documents and decision making.

Complaints about the conduct of Taskforce staff should be raised with the manager of the staff member concerned in the first instance, or directly with the Head of the Taskforce. Complaints about the conduct of the Head of the Taskforce should be raised with the Head of Service.

Details on how to lodge a complaint can be found in the Taskforce's Complaints Policy and Form (Word 100.5KB).

Valuation Process

Concerns about factual inaccuracies relating to a homeowner's valuation report should be raised in writing with the Taskforce in the first instance. This provides the opportunity for reports to be independently checked and reviewed by the API on your behalf if appropriate. The Taskforce will not offer qualified responses, but will support you in seeking clarification of the matter from the API.

If the concern is about the value of both valuations and there are no factual inaccuracies in the reports, contact the Taskforce who can explain the Presidential Determination Process to you. The Presidential Determination Process occurs independently of the Taskforce through the API.

Australian Property Institute (API) ACT Branch and Valuers

If the concern relates to the API ACT itself, write to the Taskforce's Director of Acquisitions in the first instance. The Taskforce will direct the correspondence to the API National Office on your behalf.

If the concern relates to the behaviour or conduct of a valuer, contact the API ACT who can raise it with the valuation firm if appropriate. You may like to include the Taskforce in this correspondence.

The API National Office also has a formal complaints procedure and disciplinary process, by which they regulate the conduct of their members. Details can be found on the API website.

The ACT Government is committed to improving the accessibility of web content. To provide feedback or request an accessible version of a document please contact us or phone 13 22 81.