Contact Us

The Asbestos Response Taskforce can be contacted through Access Canberra.

Note: If you haven't had a call from the Taskforce within 5 working days of registering, contact Access Canberra on 13 22 81.

Phone

Phone 13 22 81 from 9am to 5pm Monday to Friday.

International callers phone +61 2 6207 5111 - international rates apply.

Translating and Interpreter Service 13 14 50.

TTY phone users call 13 36 77, then ask for 13 22 81.

Internet relay users connect to the National Relay Service and ask for 13 22 81.

Online

Email: asbestostaskforce@act.gov.au

Follow the Taskforce on Twitter

Follow the Taskforce on Facebook

Mail

GPO Box 158
Canberra ACT 2601 

Feedback

Your comments about this website will help us to continuously improve our services.

To provide feedback, please contact Access Canberra on 13 22 81 or the Taskforce at asbestostaskforce@act.gov.au.

You can also submit questions, comments and feedback online via the Access Canberra online customer feedback system.

Complaints

The Taskforce values complaints and feedback as a means of strengthening administration and improving its relations with the community, and uses information about complaints to improve its processes, documents and decision making.

Complaints about the conduct of Taskforce staff should be raised with the manager of the staff member concerned in the first instance, or directly to the Head of the Taskforce. Complaints about the conduct of the Head of the Taskforce should be raised with the Head of Service.

Complaints about the conduct of valuers undertaking house valuations on behalf of the Taskforce should be raised with the firm concerned or the Australian Property Institute (ACT Division).

Concerns relating to maintenance or security issues at surrendered affected houses should be raised with the Taskforce by telephone at 13 22 81 or by email at asbestostaskforce@act.gov.au.

A copy of the Taskforce’s Complaints Policy with details on how to lodge a complaint as well as a Complaints Form is available here (Word 70KB)

Raising concerns or a complaint about the Australian Property Institute ACT Branch (API) or Valuation Process

If the concern relates to factual inaccuracies relating to a homeowner’s valuation report, you should contact the Taskforce in the first instance in writing to seek further information and raise concerns. This provides the opportunity for the reports to then be independently checked and reviewed by the API on your behalf where appropriate. The Taskforce will not offer qualified responses, but will support you seek any clarity needed from the API.

If your concern is about the value of both valuations and there are no factual inaccuracies in the reports you can see, you should discuss with the Taskforce who can explain the Presidential Determination Process to you. The Determination Process itself occurs independently of the Taskforce through the API.

If the concern relates to the behaviour of, or dissatisfaction with, the conduct of a valuer who valued your property, you should discuss with the API ACT who can raise it with the Valuation firm if appropriate. You may like to include or copy the Taskforce in this correspondence.

If your concern relates to the API ACT itself, you can write to the ‘Director of Acquisitions’ at the Taskforce who, on your behalf, will direct the correspondence to the API National Office.

Additionally, The API Nationally have through their formal complaints process. Information on the process, including complaints forms, policy and procedures as well as the relevant contact numbers of national officers who can discuss further is available here: http://www.api.org.au/folder/apiv/complaints-process however it should be noted that this is more for API internal matters rather than the service being supplied to the Taskforce.

The ACT Government is committed to improving the accessibility of web content. To provide feedback or request an accessible version of a document please contact us or phone 13 22 81.