Personal Support


Experienced counsellors are available to help with personal issues associated with the impact of the Mr Fluffy legacy.

Immediate Support

If you are experiencing a personal crisis and need immediate support you can contact:

  • Lifeline who provide a 24 hour crisis support and suicide prevention services. Phone 13 11 14 at any time or visit the Lifeline website.
  • Beyond Blue who provide information and support to help everyone achieve their best mental health. Phone 1300 224 636 or visit the Beyond Blue website.
  • ACT Mental Health, Crisis Assessment and Treatment Team (CATT) who provide a 24-hour, highly accessible and responsive acute mental health assessment and treatment service in the most appropriate setting. Phone 1800 629 354 or visit the Health Directorate website.
  • Wellways who provide support and information to people experiencing mental health issues, as well as their family, friends and carers. Phone 1300 111 400 or visit the Wellways website.

Ongoing Support

  • Your General Practitioner (GP) can help if you are experiencing moderate anxiety or depression. Your GP can complete a mental health treatment plan and provide a referral for sessions with a psychologist under: Your GP can also assist with information about the risks to your physical health of potential asbestos exposure.
  • Next Step provides free and confidential support to help tackle day-to-day pressures. Next Step's mental health professionals have experience engaging with clients who have been affected by Mr Fluffy and will continue to support affected households. The Next Step Low Intensity Program includes six free sessions with a Next Step coach over the phone or face-to-face. Phone 02 6287 8066 to make an appointment or visit the Next Step website to book an appointment online.
  • Relationships Australia provide specialist family and relationship counselling and dispute resolution services. Phone 1300 364 277 to make an appointment or visit the Relationships Australia website.
  • ACT Health, Community Health Centres provide access to a wide range of community health services from 8am to 5pm, Monday to Friday and 8am to 3:30pm on Wednesday. Phone the Community Health Intake (CHI) line on 02 6207 9977 or visit the Health Directorate website for information on services available and the location of a health centre close to you.
  • OneLink provide information and easy access to support services in the ACT. They can connect people to a wide range of services, including child, youth and family services, financial counselling and mental health services. OneLink is a partnership between Woden Community Service and Belconnen Community Service. Phone 1800 176 468 or visit the OneLink website.

Useful resources

Support for Children and Young People

There are a range of specialist support services for children and young people experiencing difficulties as a result of the impact of Mr Fluffy on their lives.

  • The Education Directorate has school counsellors to support families, particularly those with adolescent children. The Directorate can also assist families that have moved out-of-area and want to maintain existing school enrolments. Contact your local school to make an appointment with a counsellor. If you require assistance or clarification on enrolments contact 02 6205 5429 or submit an enquiry online via the Education Directorate Contact Form.
  • The Community Services Directorate, Child and Family Centres provide services for families with young children in the Gungahlin, Tuggeranong and West Belconnen communities. The Centres provide a range of targeted and tailored services, with a strong emphasis on providing outreach services in homes, schools and the community. Staff are available to speak with parents in person or by phone, Monday to Friday between 9am and 5pm. Visit the Community Services Directorate website for information on the Child and Family Centre nearest you and services available.
  • HeadSpace provide counselling support to young people aged 12 to 25 years experiencing mental health concerns and/or substance use issues. Phone 02 5109 9700 or visit the Headspace website.
  • Menslink supports young men aged 12 to 25 years with free counselling, volunteer mentoring and education programs to bring about positive changes in their lives. Phone 02 6287 2226, email or visit the Menslink website.
  • YWCA Canberra's Mura Lanyon Youth and Community Centre provides information, activities, and support for children and young people. Phone 02 6294 4633 or visit the YWCA website.

Useful resources

Support for Seniors

Support is available to help older Canberrans, particularly to assist with the process of moving to new living arrangements, including relocating to a retirement village or aged care home.

Health and Safety

ACT Health provide information on health risks associated with exposure to asbestos and how to register for the National Asbestos Exposure Register. Visit the Health Directorate website.

Useful resources

Asbestos Management Plans

Homeowners who continue to reside in their affected homes are required to have an Asbestos Management Plan in place.

The regulation under the Dangerous Substances Act 2004 aims to minimise further exposure for homeowners, tradespeople, service providers and visitors to Mr Fluffy affected houses in the medium term.

WorkSafe ACT can be contacted on 02 6207 3000 for advice on how prepare an Asbestos Management Plan.

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