Practical Support

Individual service providers have supplied all information in relation to their listings and information is correct and up to date as at 27 February 2017. All details are subject to change by service providers without notice.

Buying and Selling Property

Real Estate Institute of the ACT (REIACT) provide assistance for people who are transitioning to new homes. The REIACT Asbestos Advisory Group brings together experienced real estate agents who provide free advice about the process of selling a home, purchasing a new one or securing rental accommodation. Phone 02 6282 4544.

Financial Advice and Assistance

A range of financial advice and assistance, including grants and concessions, are available to assist homeowners with relocation expenses.

ActewAGL & Icon Water will waive disconnection and reconnection of electricity, gas, water and sewerage services. Refer to the InfoSheet for details and contacts.

Telstra provide concessions for connection of fixed phone or broadband services. Refer to the InfoSheet for details and contacts.

Local financial institutions have dedicated contacts to assist homeowners with financial advice and support.

Care Financial (Care Inc) provide financial counselling services to support people overcome debt.

The Australian Taxation Office provides information on understanding the tax implications of participating in the Voluntary Buyback and Eligible Impacted Property Buyback Programs. Refer to the InfoSheet for details and contacts.

ASIC's MoneySmart website provides calculators and free, independent guidance to help you make financial decisions.

The Department of Human Services offers a free Financial Information Service to help you make informed decisions about your finances.


Free community based advice is available to help homeowners transition their plants, shrubs and trees to their new garden. Contact Mick Burgess, Horticulturist, at

Rodney’s Plants Plus will provide homeowners with free plastic pots for transplanting, a free bag of potting mix, free satchels of Powerfeed and a 20% discount on their next purchase (full price items only; valid for 12 months).

See also: Infosheet: Private gardens and street trees (PDF 160KB)

Household items

Good Guys outlets in Canberra offer discounts on some household items.

Legal advice

Legal Aid ACT is a free service that helps people in the ACT with their legal problems, especially people who are socially or economically disadvantaged. Phone 1300 654 314.

The ACT Law Society provides a searchable database of solicitors in the ACT.

Rebuilding, repairs and maintenance

There are a number of organisations in the ACT that can assist people wanting to rebuild, including information on local qualified and registered building and design professionals. Information on local tradespeople registered to undertake repairs and maintenance is also available.

Access Canberra can provide information on licensed, registered or accredited design and construction professionals in the ACT. The list includes architects, builders, tradespeople, asbestos assessors and removalists, and surveyors. Phone 13 22 81.

Environment, Planning and Sustainable Development Directorate provides information on regulations around buying, selling or leasing property, development applications, building approvals, zoning, and changes to planning laws, including subdivision. Phone 13 22 81.

Suburban Land Agency provides information on the Land Rent Scheme and upcoming public auctions of deregistered blocks. Phone 13 22 81.

ACT Master Builders Association (MBA) provides information on Master Builders registered in the ACT. Phone 02 6175 5997.

Housing Industry Association provide assistance on a variety of building and planning standards and regulations, and HIA members who can assist to undertake works on Mr Fluffy homes. Phone 1902 973 555.

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