Financial assistance and support


This information is correct as at June 2020. All details are subject to change without notice.

A range of financial advice and assistance, including grants and concessions, are available to assist homeowners with relocation expenses.

For buyback program participants

Financial concession for legal fees

Under the buyback program, the owner will receive $1,000 (GST incl) to cover or contribute to legal fees incurred in attending to the surrender or sale of their affected block to the Territory. This concession will be included in the settlement calculations.

Conveyance (stamp) duty concessions

Eligible homeowners participating in the buyback program are entitled to a stamp duty concession on the purchase of a residential dwelling in the ACT. Find out more on the ACT Revenue Office website or phone 02 6207 0028.

Transition assistance

Transition assistance provides support to those homeowners in an affected property participating in the buyback program who are facing difficulties moving into new living arrangements due to complex health and/or financial circumstances.

Transition assistance provides access to a portion of the equity currently held in your home to pay for expenses associated with moving to new living arrangements. This might include:

Relocation concessions

Homeowners or their tenants may be eligible for a relocation assistance grant and other financial concessions to assist with moving to new accommodation.

Utility and financial services

More information is available to download.

Support from banks

Several banks have dedicated contact numbers for providing affected homeowners with financial advice and support.

BankWebsitePhoneEmail
Bank Australia www.bankaust.com.au/personal02 6120 5704canberra@bankaust.com.au
Bankwest www.bankwest.com.au1300 769 173customer.assist@bankwest.com.au
Bendigo and Adelaide Bank Canberra City www.bendigobank.com.au02 6290 9700canberramailbox@bendigoadelaide.com.au
Bendigo and Adelaide Bank Calwell and Wanniassa www.bendigobank.com.au02 6291 3385calwellmailbox@bendigoadelaide.com.au
Bendigo and Adelaide Bank Curtin www.bendigobank.com.au02 6260 5140curtinmailbox@bendigoadelaide.com.au
Bendigo and Adelaide Bank Jamison www.bendigobank.com.au02 6253 0088jamisonmailbox@bendigoadelaide.com.au
Bendigo and Adelaide Bank Jerrabomberra www.bendigobank.com.au02 6299 8357jerrabomberramailbox@bendigoadelaide.com.au
Commonwealth Bank www.commbank.com.au1300 720 814 
Defence Bank www.defencebank.com.au0437 683 779 
HSBC Bank www.hsbc.com.au0466 744 532 
ME Bank www.mebank.com.au0419 882 812 
National Australia Bank www.nab.com.au1800 701 599 
St George Bank www.stgeorge.com.au1800 630 487 
Suncorp www.suncorpbank.com.au02 6281 8844 
Teachers Mutual Bank www.tmbank.com.au02 6250 2605hswinbourne@tmbank.com.au
Westpac Banking Corporation www.westpac.com.au1800 630 487

More information

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