Support from Banks

Several banks have dedicated contact numbers for providing 'Mr Fluffy' homeowners with financial advice and support. This contact list was last updated in June 2016. 

ANZ
Non-Routine Collections 03 8693 6795

Bank Australia
Ask to speak to a lender 02 6120 5704

Bankwest
Bankwest Hardship Team 1300 769 173 or hardshipassist@bankwest.com.au

Bendigo and Adelaide Bank
Contact the branch managers:

Canberra City 02 6290 9700
Calwell and Wanniassa 02 6291 3385
Curtin 02 6260 5140
Jamison 02 6253 0088
Jerrabomberra 02 6299 8357

Commonwealth Bank
Customers can contact Customer Assist on 1300 720 814, 8am-9pm Monday to Friday and 9am-2pm Saturday.

Defence Bank
Executive Manager - Retail 03 8624 5467

HSBC Bank
Premier Relationship Manager 0466 744 532

ME Bank
Mobile Banking Manager 02 6272 0774

National Australia Bank
NAB customers can make contact with their relationship manager or with NAB Care on 1800 701 599.

St George Bank
St George Assist 1800 630 487

Suncorp
Canberra and Woden 02 6281 8844

Teachers Mutual Bank
Teachers Mutual Bank customers should contact Heather Swinbourn on 02 6250 2605 or hswinbourne@tmbank.com.au.  

Westpac Banking Corporation
Westpac Assist 1800 630 487

The ACT Government is committed to improving the accessibility of web content. To provide feedback or request an accessible version of a document please contact us or phone 13 22 81.